Your Privacy Is Our Responsibility

Section 2

What Information We Collect

bejee collects your information in several ways. Each piece of information is used for the purpose of providing you with the best service. The types of information we collect are described in detail below.

2.1 Information You Provide Directly

When you create an account on our platform or fill out a form, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Bank account or mobile payment information (bKash, Nagad, Rocket)
• Documents required for identity verification (National ID card or passport)
• History of support communications with you

2.2 Automatically Collected Information

When you visit our website, our system automatically collects certain technical information:

• IP address and device type
• Browser type and operating system
• Page visit time and duration
• Click patterns and navigation paths
• Cookie and session identifier data

2.3 Transaction-Related Information

At the time of each financial transaction, we store the relevant information, such as: deposit and withdrawal amounts, payment method details, and transaction timestamps. This information is essential for ensuring financial security.

Section 3

How Your Information Is Used

bejee uses the information we collect only for the legitimate purposes listed below. We never process your information unnecessarily.

3.1 Service Operation & Improvement

Your information is used to manage your account, process transactions, personalize your gaming experience, and make technical improvements to the platform.

3.2 Security & Fraud Prevention

We monitor transactions and behavior to detect unauthorized access, fraudulent activity, and money laundering. This is essential to protect the assets of all players and the integrity of the platform.

3.3 Customer Support

When you contact us via our 24/7 live chat or email, relevant account information is used to resolve your issue quickly.

3.4 Marketing & Communications

With your consent, we may send you relevant promotional information, bonus offers, and service updates. You can opt out of these communications at any time.

3.5 Responsible Gaming

By reviewing your gaming patterns, we may provide responsible gaming alerts and support. This is done entirely with your well-being in mind.

Section 4

Cookies & Tracking Technology

bejee uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are necessary to maintain your login session, ensure security, and keep the platform's core functionality running. Without them, the service will not work properly.

4.2 Analytical Cookies

We use analytical cookies to collect statistics, which help us understand how users are using the platform and where improvements can be made.

4.3 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

Section 5

Sharing Information with Third Parties

bejee never sells your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

5.1 Payment Processors

The minimum information necessary to process payment methods such as bKash, Nagad, Rocket, and bank transfers is shared with the relevant financial service providers. This information is used solely to complete transactions.

5.2 Technology Service Providers

To operate the platform, we work with trusted technology partners, such as server hosting, cybersecurity, and analytics service providers. Contractual confidentiality terms are in place with these partners.

5.3 Legal Obligations

We may be required to disclose information to comply with court orders, valid requests from government authorities, or applicable law. In such circumstances, we provide only the information legally required.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. We will notify you of such changes in advance and inform you of the new policy.

Section 6

Data Security Measures

bejee applies industry-leading security measures to protect your information. Our security framework operates at the following levels:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted, so no third party can read this information.
• Data Encryption: Stored sensitive information, such as payment details and identity documents, is secured in encrypted databases.
• Access Controls: Only authorized staff may access your information, and only as needed for their specific role.
• Regular Security Testing: Our systems undergo regular vulnerability testing and any risks are resolved promptly.
• Suspicious Activity Monitoring: Automated systems detect unusual activity and prevent potential security breaches.

While we take every measure to protect your data, no digital system can be guaranteed to be 100% secure. You are therefore advised to stay vigilant — use a strong password and never share your login credentials with anyone.

Section 7

Data Retention Period

We retain your information only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as your account is active, and for a defined period after closure to meet regular audit requirements.
• Financial Transaction Records: For as long as required by legal and regulatory obligations.
• Support Communications: Retained for a defined period after issue resolution for quality assurance purposes.
• Cookie & Browsing Data: Deleted at the end of a session or in accordance with your browser settings.

Once the defined period has passed, we securely delete or anonymize your information so that it can no longer be used to identify anyone.

Section 8

Your Rights

As a bejee user, you have important rights over your own information. We respect these rights and make them as easy to exercise as possible.

8.1 Right to Access

You can find out at any time what information we hold about you. Contact our support team and we will provide you with a copy of your information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected. We will endeavor to fulfill this request within a reasonable time.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information if there are legal obligations or ongoing transactions.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Once such a request is received, we will stop the relevant activity.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team by email: [email protected]

We will endeavor to respond within a reasonable time after receiving a valid request. We may ask for additional information to verify your identity.

Section 9

Protection of Minors

bejee is for persons aged 21 and above only. We do not intentionally collect any personal information from minors. If we become aware that a minor is using our platform, the relevant account will be closed immediately and any collected information will be deleted.

Parents are requested to monitor their children's internet use. If you suspect a minor is using our platform, please contact us.

Section 10

Policy Changes & Updates

We may update this privacy policy from time to time. This policy will be revised if there are significant changes to the nature of the service or if legal obligations change.

For important changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after the revised policy will be taken to mean that you have agreed to the new policy.

The latest version will always be available on this page. We recommend that you review this policy regularly.

Section 11

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, feel free to contact us. Our support team is able to assist in both Bengali and English.

You can contact us in the following ways:

• Live Chat: 24/7 directly through our platform
• Email: [email protected]

We take all privacy-related requests seriously and strive to respond promptly.