Frequently Asked Questions
All answers about bejee in one place
Deposits, withdrawals, live casino, mobile use, and support — find detailed answers to any of your questions on this page.
24/7 Support
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We've organized the most common questions that come up while using bejee into four categories — customer support, mobile use, deposit methods, and live casino. Click on any question below and the answer will open immediately. If you can't find an answer to your question, let us know directly on live chat — our team is with you 24 hours a day.
Category 01
Customer Support
bejee's customer support team serves players in Bengali and English. Players from Bangladesh can reach out in everyday Bengali; writing in English also gets a quick response. Language will never be a barrier to getting help.
Yes, bejee support is active 7 days a week, 24 hours a day. Day or night, Eid holiday or regular day — send a message on live chat any time and our team will be ready.
There are two ways to get in touch. First, the site's live chat — the fastest option, where you can speak directly with a support representative. Second, email: [email protected] — use email to describe a detailed issue or send any documents.
To get a faster resolution from support, have the following ready when you reach out: your account username, the date and approximate time of the issue, the transaction ID or amount if it relates to a transaction, and a screenshot if you have one. This helps support understand and resolve the issue quickly.
Write out your complaint or grievance in detail and send it directly to [email protected]. Writing "Complaint" in the subject line helps the team review it separately. Complaints can also be logged via live chat; a responsible representative will take the appropriate action.
Category 02
Mobile Use
Yes. On Android, open the site in Chrome and select "Add to Home Screen" from the menu. On iPhone, open it in Safari and tap the Share button, then select "Add to Home Screen". This gives you an app-like shortcut so you don't have to open the browser every time.
If the connection drops, the current game pauses temporarily. When the connection is restored, log back in — in most cases the game resumes from where it left off. Your balance stays safe; if you have any doubts, contact support.
bejee's entire site is built with a mobile-first design. On any modern browser — Chrome, Firefox, or Samsung Internet — you can easily enjoy slots, fishing games, live casino, and sports betting. No separate app download is needed.
For slow loading, first clear your browser's cache and cookies (Settings → Privacy → Clear browsing data). Then reload the page. If that doesn't help, try switching networks (for example, from Wi-Fi to mobile data). If the problem persists, let support know.
bejee works smoothly on smartphones and tablets running Android 8.0 or above and iOS 13 or above. It also runs without issues on desktops and laptops using modern browsers on Windows and macOS.
Category 03
How to Make a Deposit
The minimum deposit amount on bejee for any payment method is ৳300. Whether it's bKash, Nagad, Rocket, or bank transfer — the same limit applies to every method. On your first deposit, you can receive a 120% bonus of up to ৳5,000.
bejee itself does not charge any deposit fee. However, your bKash, Nagad, or Rocket account may incur a small cash-out charge set by the mobile banking operator for the transaction — this is determined by them and has nothing to do with bejee.
Log in to your bejee account, go to the "Deposit" option, and select Nagad. Send the specified amount to bejee's Nagad number shown on the page. After sending, enter the transaction ID in the field provided on the site and confirm. The amount is usually credited to your account within a few minutes.
First, wait a few minutes — there may be a slight delay due to the network. If it still hasn't arrived, contact us via live chat or email ([email protected]). Sharing your mobile banking transaction ID and amount will help support verify it quickly.
bejee supports four payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, you can use Sonali Bank, Dutch-Bangla Bank, or other major commercial banks. The minimum deposit is ৳300 for all methods.
The minimum withdrawal amount is ৳1,000. After approval, funds typically reach your bKash, Nagad, or Rocket account within 5 to 30 minutes. Bank transfers may take a little longer.
Category 04
Live Casino
In live dealer games, a video stream runs live from a studio. On the other side of the screen sits a trained dealer — they deal cards or spin the roulette wheel. You watch on your own screen and place your bets; results are determined entirely in real time.
Yes, the live casino's video stream and interface are optimized for mobile screens. For a good experience, keep a stable internet connection (Wi-Fi or 4G/5G). Rotating your screen to landscape mode lets you see the video even larger.
Teen Patti is a popular card game in South Asia — each player receives 3 cards, and the one with the strongest hand wins. Andar Bahar is even simpler — the dealer places one card in the middle, and you bet on which side the next card of the same value will appear.
Across different live tables, the minimum bet amount varies — low-stake tables are suitable for new players, while high-limit tables are for experienced ones. The minimum and maximum limits for each table are shown next to it in the game lobby.
Roulette is played based on a numbered wheel and a ball. You bet on which number, which colour (red/black), or odd/even the ball will land on. The dealer spins the wheel, and wherever the ball stops is the result. It is best to start with simple bets (red/black).
bejee follows a fair play policy. Live games are operated by world-class providers (such as Evolution Gaming, Ezugi), where every round can be watched live on video. The site uses SSL encryption, so your connection and data are secure.
Have more questions? We are ready to help right now
If you did not find your answer above, don't worry — the bejee support team is by your side day and night. Speak directly via live chat or send us the details by email.
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